What are the differences between Jira/Confluence Cloud (Free/Standard/Premium/Enterprise)

Atlassian has introduced different offering for Jira Cloud and Confluence Cloud.

  1. Atlassian Cloud Free
  2. Atlassian Cloud Standard
  3. Atlassian Cloud Premium
  4. Atlassian Cloud Enterprise

The infographic explains the differences between them and recommends which one is suitable for you

Free Standard Premium Enterprise
Maximum Users 10 Users 5,000 Users 5,000 Users Unlimited Users
Maximum Agents
(for Jira Service Desk)
3 Agents 5,000 Agents 5,000 Agents Unlimited Agents
Disk Storage 2 GB 250 GB Unlimited Storage Unlimited Storage
Service Level Agreement
(SLA)
N/A N/A 99.9% SLA 99.95% SLA
Support Plan Community Support 9-5 Standard Support 24/7 Premium Support Enterprise Support
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IP Allowlisting
(Beta)
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Sandbox
(Coming Soon)
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Admin Insights
(Coming Soon)
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Data Residency
(Coming Soon)
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Jira Service Desk Cloud Features

Free Standard Premium Enterprise
Global Automation 100 executions per month 500 executions per month 1,000 executions per user per month (combined) 1,000 executions per user per month (combined)

Jira Software Cloud Features

Free Standard Premium Enterprise
Email Notifications 100 daily Unlimited Unlimited Unlimited
Global Automation 100 executions per month 500 executions per month 1,000 executions per user per month (combined) 1,000 executions per user per month (combined)
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Advanced Roadmaps
(Coming Soon)
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Project Archiving
(Coming Soon)
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Confluence Cloud Features

Free Standard Premium Enterprise
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Bulk Archive Pages
(Coming Soon)
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Bulk space permissions
(Coming Soon)
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FAQs

What is the difference between Premium and Atlassian Access?

Atlassian Access gives an organization centralized control, visibility, and increased security across all Atlassian cloud products. Access helps admins
– increase security 
– automate user lifecycle management with SAML SSO
– user provisioning (SCIM)
– audit logs
– and more

What are the pricing differences for the different Cloud plans?

For the purpose of illustration, we tabulated the monthly subscription cost of Jira Software Cloud.

– Premium plan starts at 2 times of the Standard plan
– As you add more users, the average price per user will decrease
– For annual subscription, there will be 2 months free

How can I get additional discount?

Check this table for the differences between monthly and annual payment

You can use the Cloud Pricing Calculator to estimate your bill.

Should I go for Cloud or on-Premise (Server/DC)?

It really depends on a number of factors such as
Cost – It is very cheap to host on Cloud if you have a small team
Control – to view the log files, dictate when to perform upgrades, site url, etc
Customisation – one of the major strengths of Atlassian products is that they are extensible
Expertise – whether there are people to manage and support the solution
Features – some of the apps on Marketplace are not available for Cloud. So do check it out first
Integration with other systems – linkage with corporate LDAP, Single Sign On (SSO) solutions
Performance – it is definitely faster if the server is within your network

It is still possible to host a Server/Data Center on Cloud infrastructure like 
Amazon AWS
Microsoft Azure
– or your own private Cloud

Which Cloud plan should I get?

It depends.
comparison of which cloud plan is suitable