Our Services

As Atlassian Solution Partners, we provide end-to-end solutions from needs analysis, solution design, plugin customization, system implement and continual support. Our tools enable organizations to achieve Knowledge Excellence through:

• improved communication and information exchange
• better organise and retain business knowledge and intellectual capital
• promote innovation by having experts from different areas to share ideas
• supplement training and facilitate learning on the job

Consulting

Sharing best practices to help companies jumpstart quickly in areas of

• Information Architecture
• Knowledge Management Framework
• Corporate Rollout Planning
• Adoption Strategies
• Mentoring

License sales and renewals

Order or renew your Atlassian license through us and enjoy the following value-adding services

• Option of payment in Singapore (SGD) or US (USD) dollar
• Term Payment
• Free subscription to Akeles Updates – our newsletter exclusive to our clients
• Automated reminders for your license renewals
• Complimentary tickets for our workshops

On Premise Installation/Setup

For groups that prefer to have the system reside behind their own firewall

• Hardware Sizing
• System Installation and SSL
• Server Hardening & Performance Tuning
• Active Directory/LDAP Configuration
• Single Sign-On (SSO)
• Business Intelligence (BI)
• Data Migration

Managed Hosting

For groups that prefer hosted or cloud-based solutions with no infrastructure cost

• Atlassian Cloud – basic hosting services provided by Atlassian starting from $10 per month
• OnDemand Plus – allows all the flexibility just like an on-premise deployment

Check out our infographic on the differences between Cloud and In-Premise

User Training

Everyone is different, that’s why we support various training modes:

• Online Training
  • Interactive online learning via Atlassian University
  • Atlassian Instructor-Led Webinars
• Face-to-face Training
  • Classroom Seminars
  • Hands-on workshops

Enterprise Support

Support packages can be tailored to meet your business needs Akeles offers enterprise support packages which are tailored to meet your business needs.

• Email and Phone
• Impact Analysis and Version Upgrade
• On-site Maintenance Visits
• Advisory services
• Access to Akeles Knowledge Base
• Preferential rates for ad hoc services

Custom Development

Need a special feature for your Confluence/JIRA? Our in-depth knowledge of the underlying APIs enable us to extend them easily

• Bespoke Plugin Development
• Integration with 3rd party systems
• Customization
• Design Theming