Atlassian has announced 3 new products in the recent Atlassian Summit 2003. One of them is the JIRA Service Desk.
JIRA Service Desk is a JIRA addon that
- Allow customers to ask for help easier with an intuitive and clean interface. They get to have the terms in their own language, different from what the IT team sees
- Allows the helpdesk team to distinguish the urgent issues with powerful SLA rules
- Allow customers to solve their problems faster by suggesting solutions when they file the ticket
For details, please refer to the video intro.