JIRA has become sort of a standard for keeping track of issues. In fact, over 70% of the Fortune 100 companies are using JIRA.
I just did a search for JIRA on Indeed.com and found 10,947 positions available. The positions that requires JIRA expertise ranges from JIRA administrators, Scrum Masters, QA Analysts, Software Engineers, Project Managers to Service Desk Specialists, etc.
Today JIRA has 3 different flavors
- JIRA Core – for business teams to track tasks, approvals, legal reviews, marketing campaigns, etc
- JIRA Software – for software teams to track bugs, system enhancements with features to support agile development
- JIRA Service Desk – for helpdesks to track user problems and requests
It is possible to mix and match the 3 applications to run on a single server and web address. This provides the flexibility for business teams, software teams and helpdesk teams to collaborate on the same platform.
Easy to Use
By using JIRA to track the issues, all the historical changes and discussions are captured in context to the issue. This provides visibility and traceability that makes audits less painful.
Another side effect of using JIRA is that you can save time compiling reports and sending emails. With the reporting gadgets and automation add-ons, you can focus on getting the real work done.
The server license for 10 users starts from US$10 with 1 year of annual support. If you wish to save the hassle of setting up your own server, you can also use the Cloud edition which goes for $10 per month for up to 10 users.