Deploying Atlassian tools for the Enterprise

Over these years, the customer base of Atlassian have evolved from a small companies who hosted their server under someone’s table to large enterprises. Their tools are being used by NASA for space exploration projects and Rakuten for development of the Japan’s biggest online marketplace.

Many customers have been demanding for improvements for robustness such as clustering, high availability and higher levels of support. So if you are deploying Atlassian products, you might be interested to know their new offerings:

JIRA/Confluence Data Center

• Designed for high availability and performance at scale
• Provides active-active clustering to ensure users have uninterrupted access
• Increases concurrent usage capacity without sacrificing performance
• New nodes can be added without taking the system offline
• Data Center is available at US$24,000 per year for every 1,000 users
• Together withthe introduction of the Data Center, there are 3 flavours available for different types of users
  • Server (previously known as Download)
  • Cloud (previously known as OnDemand)
  • Data Center (new license)

For differences between Server and Cloud editions, check out our Infographic- Atlassian OnDemand vs In-Premise.

Technical Account Management Programme

• Provides 1:1 guidance to help with operational activities, governance and strategic planning to get the most from your Atlassian investment
• A Technical Account Manager (TAM) from Atlassian will be assigned
• Available 1 day per week for US$60,000/year

Premier Support

• Provide access to a dedicated team of senior support engineers with enhanced SLAs and availability
• Has intimate knowledge of your environment to quickly address and manage critical incidents
• Premier support is available for US$35,000/year

For on-site support in Singapore, we have specialised local support plans as well.

For those who are keen on JIRA Data Center, there are some other useful resources:

• Free Data Center Webinars
  • Enterprise Support Across your Atlassian Products (6 Aug 2014)
  • Confluence Data Center: Scaling Collaboration Across the Enterprise (20 Aug 2014)
• Plugin Guide to JIRA High Availability & Clustering 
• JIRA Data Center Installation Guide