• When do you move JIRA Server to JIRA Data Center

    A frequently asked question by JIRA users or those who are evaluating JIRA.

    It is not uncommon that they may be wondering whether they will need to use JIRA Data Center. Thus, we are sharing our experience with JIRA Data Center in this post which hopefully can help to shed some light on it.

    What is JIRA Data Center

    JIRA Data Center is a deployment option designed for high availability and performance at scale
    when hosting JIRA Server in your own premise.

    This is achieved with a cluster of servers to share the workload from incoming requests through the use of a load balancer. Each node is a complete JIRA instance with its own index.

    JIRA Data Center Reference Architecture

    What are the benefits of using
    JIRA Data Center

    • Performance – Faster performance with load being distributed across the various nodes
    • Increased users – A 2-node JIRA Data Center cluster was able to support two times the no. of
      concurrent users with the same response time compared to a single JIRA Server 
    • High Availability – With active-active clustering, users are guaranteed uninterrupted access in
      event of hardware failure as they will be seamlessly redirected to an active node automatically
    • Instant scalability – Additional nodes can be added in real time
    • Disaster Recovery – Option to have another set of hardware on standby

    When you should start looking
    at JIRA Data Center

    The JIRA Server should be sufficient for most users until you encounter one of the scenarios below:

    • your existing JIRA issue count is hitting a million
    • your are growing at 20,000 JIRA issues per month
    • there is a need for high availability or disaster recovery
    • the CPU usage for your JIRA Server is peaking constantly
    • more and more users have started complaining of slowness

    Before upgrading to JIRA Data

    • Have you allocated more resources such as CPU and RAM to the JIRA Server?
    • Have you explored performance tuning?
    • Have you checked if the slowdown is caused by virus scanning? You can use our Attachment
      Checker for JIRA
      add-on to limit virus scanning to file attachments
    • Have you upgraded to the latest version of Java and JIRA? Do you know JIRA 6.4 is 30% faster
      than JIRA 6.3 on average? Check out 5 Things to Know for Scaling JIRA Performance

    What are the considerations

    • License Cost
      • JIRA Software Data Center is an annual term license. Thus renewal is required to continue using it
      • The pricing is based on user tiers and does not have any limit on the number of servers or CPUs

        Annual Price
        Up to 500 users US$12,000
        501 to 1,000 users US$24,000
        Up to 10,000 users US$24,000 for every 1,000 users
        Next 40,000 users US$24,000 for every 5,000 users
        More than 50,000 users US$450,000
      • There is a discount for upgrading from JIRA Software Server to JIRA Software Data Center
      • If you are only setting up a cold-failover server, you can use a free development license without
        additional cost
    • Compatibility
      • The add-ons must be data center compatible
      • If you are moving from JIRA Cloud to JIRA Data Center, this could be tricky
    • Cloud option
      • You need to have your own hosting infrastructure as there is no Data Center option for hosting with JIRA

    Recommended Strategy

    For those who do not need HA setup, we recommend the following strategy

    1. Start with JIRA Software Server
    2. Do performance tuning to stretch the limit of JIRA Software Server
    3. Conduct benchmarking tests to measure the improvement with JIRA Software Data Center
    4. The no. of nodes to allocate will depend on the no. of concurrent users and the usage pattern. The following chart can be a reference on how increasing the no. of nodes increases the no. of requests handled without affecting the time taken

    JIRA Data Center Performance Test

    Useful resources

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  • Deploying Atlassian tools for the Enterprise

    Over these years, the customer base of Atlassian have evolved from a small companies who hosted their server under someone’s table to large enterprises. Their tools are being used by NASA for space exploration projects and Rakuten for development of the Japan’s biggest online marketplace.

    Many customers have been demanding for improvements for robustness such as clustering, high availability and higher levels of support. So if you are deploying Atlassian products, you might be interested to know their new offerings:

    JIRA/Confluence Data Center

    • Designed for high availability and performance at scale
    • Provides active-active clustering to ensure users have uninterrupted access
    • Increases concurrent usage capacity without sacrificing performance
    • New nodes can be added without taking the system offline
    • Data Center is available at US$24,000 per year for every 1,000 users
    • Together withthe introduction of the Data Center, there are 3 flavours available for different types of users
      • Server (previously known as Download)
      • Cloud (previously known as OnDemand)
      • Data Center (new license)

    Different flavours of deployment

    For differences between Server and Cloud editions, check out our Infographic- Atlassian OnDemand vs In-Premise.

    Technical Account Management Programme

    • Provides 1:1 guidance to help with operational activities, governance and strategic planning to get the most from your Atlassian investment
    • A Technical Account Manager (TAM) from Atlassian will be assigned
    • Available 1 day per week for US$60,000/year

    Premier Support

    • Provide access to a dedicated team of senior support engineers with enhanced SLAs and availability
    • Has intimate knowledge of your environment to quickly address and manage critical incidents
    • Premier support is available for US$35,000/year

    For on-site support in Singapore, we have specialised local support plans as well.

    For those who are keen on JIRA Data Center, there are some other useful resources:


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