• How we are using JIRA for Personal Data Protection Act (PDPA)

    8 July 2014
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    The Personal Data Protection Act (PDPA) has come effect from 2nd July 2014

    The PDPA establishes a data protection law that comprises various rules governing the collection, use, disclosure and care of personal data. It recognises both the rights of individuals to protect their personal data, including rights of access and correction, and the needs of organisations to collect, use or disclose personal data for legitimate and reasonable purposes.

     

    Data Security

    We recently completed an enhancement for Data Request Tracking with JIRA.
    This enhancement tracks all requests and facilitate the approvals that is pertaining to personal data.

    Some of the steps required are:

    • create a new issue type “Data Request”
    • create a new project for Data Request
    • add those fields that you need to track
    • associate the fields to the screens
    • copy the default workflow and change it with the Workflow Designer
    • associate the schemes to the project
    • If you need reports, you can create a dashboard and add some of the built-in gadgets

    By using a centralised application instead of emails to track all the requests, it provides visibility in the handling of all requests and fulfils the audit requirements.

    We thought it was useful and adapted it for ourselves. Hence, if you have previously submitted your personal data to us, you know your data is safe.

    If you are using JIRA, you can start tracking your Data Requests today!

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  • Why our customers use JIRA

    11 December 2013
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  • Help your helpdesk staff to go home earlier

    9 October 2013
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    Atlassian has announced 3 new products in the recent Atlassian Summit 2003.  One of them is the JIRA Service Desk.

    JIRA Service Desk is a JIRA addon that

    • Allow customers to ask for help easier with an intuitive and clean interface.  They get to have the terms in their own language, different from what the IT team sees 
    • Allows the helpdesk team to distinguish the urgent issues with powerful SLA rules
    • Allow customers to solve their problems faster by suggesting solutions when they file the ticket 

    For details, please refer to the video intro.

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  • Building a knowledgebase with Confluence and JIRA

    26 July 2013
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    JIRA is used by many organisations as a Helpdesk system to keep track of their user queries and requests. Over time, it becomes a valuable Knowledge Base. These solved cases will have details on:

    • how to replicate the error,
    • what was the root cause and
    • the desired solution

    By opening up the Knowledge Base, it improves productivity by enabling end users to search for the solution first. If it is available, the end user will get his/her issues fixed and the Helpdesk team can handle difficult cases.

    For organisations already have this arrangement, it can be further enhanced by tapping onto Confluence.

    When tackling FAQs that require a detailed write-up, a new page can be created in Confluence via a standard template. As long as the JIRA issue is mentioned in the Confluence page (see red arrow in diagram below)

    JIRA mentioned in Confluence

     

    a corresponding link will be created in JIRA (see red arrow below)

    JIRA mentions

    Users can click on the link to Confluence to read the detailed solution.

    The benefits of using Confluence are:

    1. rich content can be included (e.g. videos, screenshots, diagrams)
    2. content can be easily organised in user-friendly layout
    3. easy to search as FAQs can be organised by topics
    4. easy to find the solution in a page instead of digging long list of comments (in JIRA)
    5. protects sensitive information from public viewing

    As a user, do you prefer the red pill or the blue pill?

    Solution in JIRA
    redpill
    Comment in JIRA
    Solution in Confluence
    bluepill
    Confluence knowledge page

    By investing a small effort in Confluence, it will reduce a big effort in JIRA subsequently.

    You can start with a Doc Sprint to jumpstart your Knowledge Base with your own FAQs.

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  • Infographic: Atlassian OnDemand vs in-Premise

    We have been asked many times on the differences between OnDemand hosting versus hosting the Atlassian apps within the premises.

    Here’s a chart we did that lists down the various factors for consideration together with a rating for each option.

    Atlassian Hosting Options Infographic

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  • Using JIRA for Purchase Requests

    25 June 2013
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    A lot of people has the misconception that JIRA is used purely as a Bug Tracker. In fact, it can be used for many other purposes due to the key features (such as searching, dashboards, email notifications, workflows, permissions, issue types) provided by an Issue Tracker.

    Whenever there is an item required (e.g. printer cartridges) or wished (e.g. OSIM uDivine), the person will create a new Wish in our Wishing Well project in JIRA.

    The wish will be reviewed and fulfilled depending on the need, cost, urgency and usefulness. Periodically, we will review outstanding wishes as part of our Office Improvement Project.

    udivine

    OSIM uDivine

     

    The good thing about using JIRA is that all wishes remains tracked so that we don’t miss out any of them. Wishers can also find out on the status of their wishes by logging into JIRA. And now, we welcome Well-wishers to come in to grant our wish for an Osim uDivine.

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  • Book Review: JIRA 5.x Developer Cookbook

    I was very happy to get the invitation to do a book review for the latest edition of the JIRA 5.x Development Cookbook.

    JIRA 5.x Development Cookbook

    While I do not know Jobin (the author) personally, he has been participating activiely in the JIRA developers’ community from sharing tips in blog posts to answering fellow developers’ questions in the Developer Forum.

    So when he published the first edition of the JIRA Developer Cookbook, I ordered a copy for myself. It was a worthwhile buy. The book was well organized and catered to readers who are new to JIRA development to experienced developers trying to hunt for new tricks.

    New developers are led through the Plugin Development Process (Chapter 1) and Understanding the Plugin Framework (Chapter 2). For those very experienced, the chapter on Useful Recipes (Chapter 11) gave me new ideas on how certain things can be done more effectively.

    This latest edition revises those sections with up-to-date information for JIRA 5.

    In addition,  new sections are added to elaborate on certain concepts (e.g. Types of plugin modules and Architecture explained, …) and introduce new stuff  (e.g. FastDev, Issue Link Renderers, ….).

    For those who are interesting to start developing their own JIRA plugins, this book will be a useful jumpstart and reference.

    Bonus: From now till 10th July 2013, 2 lucky participants who post comment on their expectations of the book at the JTricks’ blog post will get a chance to win a copy of the JIRA 5.x Developer Cookbook.

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  • Modern. Fast. Mobile. Simple. JIRA 6

    14 June 2013
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    We have just upgraded our own JIRA instance to the latest version of 6.0.1 over the last weekend. And this week, our team members are giving positive feedback with the new features in JIRA 6.

    Fresh Look

    The JIRA interface has been revamped significantly according to the Atlassian Design Guidelines. Initially, there is a slight learning curve trying to find the buttons and links. After a while, we find that it is easier to find information and do common tasks.

    jira-6-hero

    Detailed View

    The newly introduced Detailed View is one of my favourite feature. Now, it is much easier to work with set of issues without having to switching between Issue View and Issue Navigator. This really saves a lot of time.

    Detailed-view

    JIRA Mobile

    While it has been possible to view JIRA on my iPhone previously, the new mobile view for JIRA make it easier to use JIRA on the go. The interface is finger friendly for common tasks and is comparable to a native mobile app. And the best thing – it is free.

    Annotated_JIRA6_Mobile

    More…

    For other features, please refer either to the JIRA 6.0 release notes or the video below

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  • Why People Choose JIRA

    11 June 2013
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    A picture tells a thousand words on why JIRA is used by nearly 20,000 teams, spanning 115 countries around the globe.  The tool that makes a difference.

    Why People Choose JIRA

    For more details, you can refer to this blog post – Make Growth Easy: Why People Choose JIRA 6

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  • Improving productivity by encouraging suggestions from the ground

    20 March 2012
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    One of the best ways for improving the productivity of the company is to get suggestions from the employees. This is because they will be able to identify the tasks and processes that is causing them more work and time.

    However, as shown in the video below, most employees are less prone to voicing out their suggestions. This is more obvious with the Asian culture. Another common reason is because they feel their suggestions are not followed up.

    There are a few ways to encourage them

    • Giving recognition to those who provided good suggestions
    • Follow up on the good suggestions
    • Provide them with an easy platform to submit their suggestions
    • Allow them to vote on suggestions
    • Allow them to comment and refine on their suggestions
    • Let them know why their suggestions are not adopted eventually

    For existing JIRA users, this can be easily done by creating a new project with an Suggestion issue type. Fellow team members can come in to comment and vote on those suggestions that can benefit them.

    The manager can also enforce a simple workflow to track whether the suggestion is under review, approved or implemented. He can also view statistics via the JIRA dashboards.

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